1. Agreement to Terms
By accessing or using RainbowBridge’s services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, and customers who access or use our custom memorial song creation service.
2. Description of Service
RainbowBridge provides custom pet memorial song creation services. Our service includes:
- Custom songwriting based on information you provide about your pet who has passed
- Professional AI-assisted recording of your personalized memorial song
- Digital delivery of the finished audio file
- Unlimited free revisions
3. Ordering and Payment
Pricing: All prices are displayed in US dollars. Current pricing and any applicable discounts are shown at checkout.
Payment: Payment is due at the time of order. We accept major credit cards and other payment methods as displayed at checkout.
Order Confirmation: Upon successful payment, you will receive an order confirmation email with your order details and expected delivery timeline.
4. Delivery
Standard Delivery: Songs are delivered within 7 days of order placement and questionnaire completion.
Rush Delivery: Expedited delivery options may be available for an additional fee, as shown at checkout.
Delivery Method: Your finished memorial song will be delivered via email as a downloadable digital file (MP3 format) along with a streaming link.
5. Revisions
Every order includes unlimited free revisions. Revisions may include adjustments to lyrics, tempo, or arrangement.
Just contact us and we’ll keep refining your song until you love it.
6. Refund Policy
100% No-Questions-Asked Money-Back Guarantee: If you’re not happy with your song, contact us and we’ll refund your order in full. No questions asked.
To request a refund, please contact our support team with your order number. Refunds are processed within 5-10 business days.
7. Intellectual Property
Your Content: You retain all rights to the personal stories, memories, and information you provide to us. By submitting this content, you grant RainbowBridge a license to use it solely for creating your custom memorial song.
Your Song: Upon full payment, we transfer to you all rights we hold in your completed custom memorial song, including its lyrics and sound recording.
Personal and Commercial Use: You may use, copy, edit, share, publish, distribute, perform, license, and sell your song worldwide for personal or commercial purposes, without limits on copies, sales, or revenue. No separate commercial license, additional permission, royalties, revenue share, or additional payment to RainbowBridge is required to exercise these rights.
Delivering and Distributing Your Song: You grant us permission to store, reproduce, and deliver your song to provide the services you request, including distribution to streaming platforms when you request it.
8. User Responsibilities
When using our services, you agree to:
- Provide accurate and truthful information in your questionnaire
- Not submit content that is defamatory, obscene, or violates any third-party rights
- Not use the service for any unlawful purpose
- Respond to our communications regarding your order in a timely manner
9. Content Guidelines
RainbowBridge creates memorial music that honors pets who have passed. We reserve the right to decline orders that request content that is:
- Hateful, discriminatory, or promotes violence
- Sexually explicit or inappropriate
- Defamatory toward any individual or group
- Contrary to respectful memorial practices
10. Limitation of Liability
RainbowBridge’s liability is limited to the amount you paid for your order. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
We make no warranties about the emotional response your memorial song may generate from recipients.
11. Changes to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the new terms.
12. Contact Information
For questions about these Terms of Service, please contact us:
Email: support@rainbowbridge.fm
Website: rainbowbridge.fm